Operational Assurance
Rapid Response & Remote Diagnostics
We deliver comprehensive lifecycle support to ensure optimal equipment performance and uninterrupted production continuity.
Our Service Portfolio
Installation & Commissioning
Expert on-site or remote guidance for equipment installation and system commissioning to ensure operational readiness.
Remote Diagnostics
Utilizing advanced remote telemetry tools to diagnose and resolve issues, minimizing unplanned downtime.
Warranty Coverage
All systems include standard warranty coverage, with extended terms available for core components.
Spare Parts Logistics
Global spare parts network ensures expedited delivery of critical components to minimize lead times.
FAQ
How do I schedule installation & commissioning?
Submit the request form below or contact our service hotline. A support engineer will coordinate the commissioning schedule within 24 hours.
What are the warranty terms?
Standard systems carry a 12-month warranty; core components are covered for 24 months. Refer to the specific product manual for model-dependent terms.
How do I replace consumables and wear parts?
Refer to our technical video tutorials for routine replacements. For complex tasks, request remote guidance or on-site service. OEM spares can be ordered via our online store.
What are the prerequisites for remote support?
Ensure network connectivity and remote access software (e.g., TeamViewer/Zoom) are ready. Have the equipment model and Serial Number (S/N) available for verification.
How can I track my service request?
Upon submission, you will receive a Ticket ID. Track status via the “Service Tracking” module in the Client Portal or quote your Ticket ID when calling support.