This Policy explains how SYNTRIX SYSTEM (“we”, “our”, or “the Company”) collects, uses, stores, discloses, and protects your personal data when you browse and use www.SyntrixSystem.com (“this Website”).

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1. Data We Collect

• Identity Data:
  Name, company name, job title, email address, phone number, delivery/installation address.

• Transaction Data:
  Quotation number, equipment serial number, purchase records, invoice details.

• Technical Data:
  IP address, browser type, language, access times and pages visited, Cookie identifiers.

• Marketing Preferences:
  Newsletter subscription status, opt-out records.

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2. Purposes of Collection

a. To complete equipment sales, delivery, installation, and after-sales maintenance.
b. To comply with Hong Kong tax laws, the Trade Descriptions Ordinance, and other statutory requirements.
c. To provide quotations, tender bids, and contract communication.
d. For marketing and promotion of large equipment, upgrade plans, or training events.
e. To detect and prevent fraud, malicious attacks, or abuse.

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3. Legal Basis for Use

• Performance of a contract (sales/lease agreement).

• Compliance with legal obligations (invoicing, accounting, customs records).

• Legitimate interests (market analysis, website maintenance, fraud prevention).

• Consent (sending marketing emails, placing non-essential Cookies).

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4. Data Retention

• Transaction and Contract Data: Retained for 7 years to comply with Section 51C of the Inland Revenue Ordinance.

• Marketing Data: Deleted 2 years after you withdraw consent or from the last interaction.

• Cookie Identifiers: Refer to the Cookie Policy below.

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5. Data Disclosure

We only share your data under the following circumstances:

• Affiliated companies, regional agents, or authorized service providers (when necessary for delivery/maintenance).

• Logistics, warehousing, customs declaration, and insurance companies.

• Law enforcement agencies, courts, or regulatory bodies (as required by law).

• Third parties with your explicit consent.

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6. Data Subject Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Access and obtain a copy of your personal data.

• Request correction of inaccurate data.

• Withdraw consent or request deletion (to the extent permitted by law).

• Object to the use of personal data for direct marketing.

Contact: info@syntrixsystem.com
Address: 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KONG, HONG KONG

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7. Cross-border Transfers

If data transfer outside Hong Kong is necessary, we will:

• Ensure the recipient jurisdiction has comparable data protection standards.

• Implement standard contractual clauses or obtain your explicit consent.

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8. Security Measures

• Website TLS 1.3 encryption; database AES-256 encryption at rest.

• Principle of least privilege; access restricted to authorized staff only.

• Annual third-party penetration tests and employee privacy training.

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9. Policy Changes

Any significant changes will be announced on this page with prominent notice.
If changes involve material alterations to purposes or rights, we will seek your explicit consent separately.

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10. Contact Us

Data Protection Officer (Fresion)
SYNTRIX SYSTEM
Address: 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Email: info@syntrixsystem.com
Phone: +86 18025363840